CONFLICT RESOLUTION

Given the varied perspectives and backgrounds of co-workers, it’s not unusual for conflict to develop. Diverse opinions present a global view and drive the organization forward. However, if colleagues lack the awareness required to communicate directly and authentically without tension and anger, conflict can cease to be constructive.

The Conflict Resolution Process includes individual meetings with a consultant to assess each person’s communication style, define the issue at the root of the conflict and identify agreements that need to be reached. Following these individual sessions, co-workers meet together with the consultant to co-create a plan of action that includes methods, tools and techniques for communicating more effectively and working more productively toward successful resolution of non-productive conflict. This process is designed to enhance working relationships and increase morale.